Please review the following questions and answers regarding the migration. Please note this might not answer all of your questions but we have generated a list of common migration questions.
Are there any changes to my website or hosting plan package?
Your hosting package name and features will relatively stay the same but there are a few changes to take note of:
--The new servers are using cPanel for managing your hosting accounts this will replace the old control panel (old: www.domainname.com/menu). We will be emailing details on how to access your cPanel. There is also new webmail software and interface.
--Regarding email accounts. Once on the new server, when logging into Webmail or connecting to your email account using any software email client you will use the full email address as the username. Your email password will remain the same unless we have specifically told you that it is different.
Your inbox, sent items, and most other email folders should be copied over. Only emails at the time of the migration that are in your Webmail are copied over. When you first log into the Webmail on the new server, only the inbox will be visible. To see your other folders, follow the following steps:
- Once you are logged into the new webmail, click on 'settings' at the top right of the page
- On the settings page, look for the 'folders' tab and click it
- Here you should see a list of folders that includes copies of the folders from your old webmail. Go down the list and place checkboxes under 'subscribed' for all of the folders in the list. When you're done, go back to your email by clicking 'email' at the top right of the screen, and all of your folders both new and old should be visible.
The final step to migrating your website is to change the nameservers on the domain. Nameservers are what connects the domain name to the server where your website is located. In most cases we can update these for you but if you handle your own domain name registration we will provide you with the new nameservers in the hosting account information email. Once the nameservers have been updated it can take up to 24-48 hours for this change to be reflected across the internet. Regarding email it is important to continue to check your email using your current settings until your email client warns you that you are unable to connect. This is because at that point it is trying to now connect to the new server. This is when you would replace your current email username with the new username - your full email address (see answer to question 2). Your email password will remain the same unless we have specifically told you that it is different.
How can I contact the OSM Customer Care team?
You can reach the OSM Customer Care team by logging into your account at www.myhelpportal.com and opening a support ticket or by calling