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Reseller Startup Services
The following service is offered by OSM Networks to assist our Resellers in
getting projects finished quickly and customer sites launched smoothly.
Service Includes:
• Calling/emailing Customer on behalf of Reseller
• One time email setup for customer based on list provided
• One time PC setup assistance with new email account
• Domain setup and/or transfer (on transfers customer must have full admin email access)
• SiteApex Training (1 hour phone or customer attending meeting)
• Site Launch
Reseller Support Services
The following service is offered by OSM Networks to allow our Resellers to focus on new sales following the successful completion and launch of a project.
Service includes:
• your own dedicated 1-800 number Canada and US calling
• Branded Support “Thank you for calling <your Co > Technical Support”
• 7 X 24 online ticket system
• 9am – 5pm EST phone support
• use of any customer supplied scripts for any technical, informational or billing related issues
Pricing Options:
Option 1: Pay as you Go
Option 2: Full Support Flat Rate
Outsourced Web Maintenance
No need to hire your own internal staff. Our Website Maintenance programs allow you to budget for a monthly Website Maintenance package and never again be surprised by an unexpected website bill. Better yet, the Website Maintenance Rates are significantly lower than our retail hourly rates. |
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These are the short versions of support options.
For more details, please complete the information request form  |
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